Effective Date: May 8, 2026
Company Name: OneOh Cloud LLC
Address: 1021 East Lincolnway #7001, Cheyenne, WY 82001-4851, USA
Contact: support@oneoh.cloud
Effective Date: May 8, 2026
These Terms of Service ("Terms" or "TOS") form a legally binding agreement between you ("you," "your," or "Customer") and OneOh Cloud LLC ("OneOh Cloud," "we," "us," or "our"), a Wyoming limited liability company. By accessing, purchasing, registering for, or using any of our Services, you confirm that you have read, understood, and agree to these Terms. If you use the Services on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity, and "you" includes that entity. If you do not agree to these Terms, you must not access or use the Services.
You may use the Services only if you are at least eighteen (18) years old, have legal capacity to enter into a binding contract, and are not barred from using the Services under applicable law. You represent and warrant that all information you provide to us is accurate, current, and complete. You must keep that information updated. We may refuse registration, suspend access, or terminate an account if we reasonably believe the account information is inaccurate, fraudulent, misleading, or creates legal, security, payment, or abuse risk.
OneOh Cloud provides cloud-based internet and software services, including VPN and proxy connectivity, AI API access, virtual private servers, compute resources, storage, networking, account management tools, technical support, and related services (collectively, the "Services"). VPN and proxy Services are privacy, security, and network connectivity tools. They are not a license to violate law, infringe third-party rights, evade lawful restrictions, or conceal abusive conduct. Your available features, locations, bandwidth, traffic quotas, renewal terms, support levels, and other plan details are described in your account dashboard, checkout page, plan description, service order, or other written agreement with us. We may add, modify, suspend, or discontinue Services or specific features when reasonably necessary for security, legal compliance, infrastructure management, vendor availability, product improvement, or business reasons. We will try to provide reasonable notice when a material change adversely affects an active paid plan, unless urgent action is required.
You are responsible for maintaining the confidentiality of your account credentials, API keys, access tokens, device configurations, and any other authentication materials associated with your account. You agree to: (a) Use a strong password and keep your credentials secure. (b) Not share, sell, lease, or transfer your account unless we give prior written permission. (c) Be responsible for all activity under your account, whether authorized by you or not. (d) Notify us promptly at support@oneoh.cloud if you suspect unauthorized access, credential compromise, payment misuse, or any security incident. We are not responsible for losses caused by your failure to secure your account, except to the extent caused by our own willful misconduct or as otherwise required by applicable law.
You are solely responsible for how you use the Services and for determining whether your use of VPN, proxy, AI API, VPS, or other cloud services is lawful in your location and in any location where your traffic, workloads, users, or data may originate, transit, or terminate. Laws governing VPNs, proxies, encryption, telecommunications, digital services, online content, and cross-border data transfers vary by jurisdiction and may change. You agree that you will not use the Services where such use is prohibited, restricted without authorization, or requires licensing that you have not obtained. We do not provide legal advice and do not guarantee that the Services are lawful or suitable for your specific jurisdiction, industry, use case, or compliance obligations.
You must use the Services only for lawful, responsible, and authorized purposes. You must not use, attempt to use, or allow others to use the Services to: (a) Violate any applicable law, regulation, court order, sanctions program, export control, or third-party right. (b) Commit fraud, payment abuse, identity theft, phishing, social engineering, credential theft, account takeover, or deceptive activity. (c) Distribute malware, ransomware, botnets, viruses, worms, spyware, exploit kits, or other harmful code. (d) Send spam, unsolicited bulk communications, abusive messaging, or traffic that violates anti-spam or telecommunications laws. (e) Conduct denial-of-service attacks, traffic flooding, port scanning, unauthorized vulnerability testing, intrusion attempts, credential stuffing, scraping abuse, or other network abuse. (f) Access, transmit, host, distribute, or facilitate child sexual abuse material, non-consensual intimate content, terrorist content, trafficking content, or material that is illegal to possess or distribute. (g) Infringe copyrights, trademarks, trade secrets, privacy rights, publicity rights, or other intellectual property or personal rights. (h) Harass, threaten, defame, extort, stalk, dox, or otherwise harm any person or organization. (i) Operate open proxies, public relay services, exit nodes, bot infrastructure, bulletproof hosting, or traffic resale services without our prior written approval. (j) Interfere with the integrity, reputation, security, availability, or performance of our Services, upstream providers, networks, IP ranges, payment processors, or other users. We may investigate suspected violations and may suspend or terminate access when we reasonably believe use of the Services creates legal, security, network, payment, reputation, or operational risk.
When using VPN or proxy Services, you acknowledge that internet destinations may block, throttle, challenge, or treat VPN/proxy traffic differently. We do not guarantee that any specific website, application, streaming platform, payment service, game, government service, or third-party network will be reachable, compatible, or available through the Services. You must not use VPN or proxy Services to bypass lawful account bans, payment risk controls, fraud controls, geographic licensing restrictions, age restrictions, security controls, or other access controls in a manner that violates applicable law or third-party terms. IP addresses, server locations, routing, protocols, speeds, latency, and availability may change at any time. Unless a plan expressly includes a dedicated IP or dedicated server, VPN and proxy resources may be shared by multiple users and may be subject to fair-use controls.
Plans may include limits on bandwidth, traffic volume, concurrent connections, regions, protocols, devices, API calls, compute resources, storage, or other usage metrics. You agree not to circumvent metering, rate limits, authentication, quotas, abuse controls, or billing systems. We may apply traffic management, rate limiting, filtering, temporary blocking, automated abuse detection, routing changes, or other reasonable measures to protect the Services, other users, upstream providers, and network integrity. These measures may be applied without prior notice where needed to address abuse, security incidents, degraded performance, vendor requirements, or legal compliance. Excessive, abusive, automated, resale-oriented, or materially abnormal usage may result in throttling, additional charges where disclosed, plan migration, suspension, or termination.
We use commercially reasonable efforts to operate the Services reliably, but the Services may be unavailable, degraded, delayed, or interrupted due to maintenance, upgrades, capacity limits, security events, third-party provider failures, network congestion, force majeure events, legal requirements, or circumstances beyond our reasonable control. We may perform scheduled or emergency maintenance at any time. We will try to provide advance notice for scheduled maintenance when practical. Support is provided through the channels and response expectations described in your plan, account dashboard, or applicable written agreement. Unless a separate written service level agreement expressly applies, we do not provide uptime credits, availability guarantees, data recovery guarantees, or support response guarantees.
You agree to pay all fees shown at checkout, in your account dashboard, in the applicable plan description, or in any written order accepted by us. Fees are due in advance unless we state otherwise in writing. If your plan renews automatically, the checkout flow or account interface will disclose the renewal period, price, and cancellation method. By purchasing an automatically renewing plan, you authorize us and our payment processors to charge your selected payment method on a recurring basis until you cancel. You may cancel renewal through the available account controls or by contacting support@oneoh.cloud. Cancellation takes effect at the end of the current paid billing period unless we state otherwise. You are responsible for all applicable taxes, duties, levies, bank fees, currency conversion fees, and payment processor fees, except taxes based on our net income. We may update fees with at least thirty (30) days' notice for active recurring plans. Continued use after the effective date of a fee change constitutes acceptance of the updated fee.
You may request a refund from the second calendar day through the seventh calendar day after purchasing a Service, subject to all of the following conditions: 1. The Service has not been used. 2. The Service has not been used in violation of these Terms. 3. The Service has not been used in violation of any applicable law. 4. The Service, product, promotion, custom order, or usage-based charge is not expressly marked as non-refundable. Refund handling: 1. The refund amount may deduct payment gateway fees, currency conversion costs, charge processing costs, and other non-recoverable transaction costs incurred by the original transaction. 2. The refund amount may deduct any Service fees, bandwidth, compute, storage, API usage, or other resources already consumed at the time of the request. 3. Approved refunds will be returned to the original payment account within seven (7) business days where technically and legally possible. Refunds are not available for accounts suspended or terminated for abuse, fraud, sanctions risk, illegal activity, chargeback abuse, or material violation of these Terms, except where required by applicable law.
Before initiating a dispute, chargeback, or complaint with any payment gateway, card issuer, or financial institution (including but not limited to Stripe, PayPal, Alipay, WeChat Pay, and credit card issuers), you MUST first attempt to resolve the issue with us by email at support@oneoh.cloud. This requirement exists because most billing concerns can be resolved quickly through direct communication, and unilateral chargebacks impose disproportionate costs on our operations. Consequences for bypassing email resolution: If you file a dispute, chargeback, or complaint with a payment gateway WITHOUT first attempting email-based resolution with us, the following actions will apply: (a) Account termination: Your account will be immediately and permanently terminated, and you will be banned from future use of our services. (b) Refund handling: The disputed amount will be refunded through the dispute channel where applicable; however, any affiliate or referral commission earnings and any platform-granted promotional balances (gifted credits, bonuses, trial balances) will NOT be refunded and will be forfeited. (c) Data retention: The terminated account and its associated data will be retained for six (6) months following termination, for audit, fraud-investigation, and legal-compliance purposes. (d) Data deletion after the retention period: After the 6-month retention period expires, we will proactively delete all personal data associated with the account. The email address on file will be one-way hashed (SHA-256 or an equivalent cryptographic hash) and kept only as an anonymized identifier — the plaintext email will no longer exist in our systems. (e) Registration block: Any future attempt to register a new account using the same email address will be permanently denied, as the hashed identifier will match the anonymized record and trigger an automatic block. (f) Industry sharing: The anonymized hashed identifier may be shared with industry anti-abuse networks, partner payment-risk services, and fraud-prevention databases to help protect other service providers from similar abuse. This policy is necessary to protect OneOh Cloud and our honest users from fraudulent chargebacks and service abuse. By using our services, you acknowledge and accept this dispute-resolution requirement as a material term of these TOS.
Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy at https://oneoh.cloud/p/privacy-policy, which is incorporated into these Terms by reference. Because VPN and proxy Services involve sensitive network activity, you should carefully review the Privacy Policy before using the Services. These Terms do not create any privacy, logging, retention, anonymity, or confidentiality promise beyond what is expressly stated in the Privacy Policy or a separate written agreement signed by us. We may process account data, billing data, support communications, device data, configuration data, connection data, diagnostic data, security data, abuse indicators, and other operational data as reasonably necessary to provide the Services, secure our systems, prevent fraud and abuse, comply with law, enforce these Terms, and respond to support or legal requests.
As between you and OneOh Cloud, you retain any rights you have in content, traffic, data, configurations, applications, or materials that you transmit, access, host, upload, process, or generate using the Services ("Customer Content"). You grant us a limited, non-exclusive, worldwide license to host, route, transmit, process, cache, store, copy, and display Customer Content only as reasonably necessary to provide, secure, support, troubleshoot, improve, and enforce the Services. You are solely responsible for Customer Content and for ensuring that you have all rights, permissions, licenses, notices, and consents required for your use of the Services. We do not control, endorse, or assume responsibility for Customer Content or third-party content accessed through the Services.
We may receive abuse complaints, copyright complaints, fraud reports, security reports, subpoenas, court orders, law enforcement requests, regulator requests, payment processor notices, upstream provider notices, and other third-party notices concerning use of the Services. We may review, preserve, disclose, restrict, suspend, terminate, or take other action regarding accounts, operational data, Customer Content, or Service access when we reasonably believe it is necessary to: (a) Comply with applicable law, legal process, sanctions, export controls, or valid governmental requests. (b) Enforce these Terms or investigate suspected violations. (c) Protect the rights, safety, privacy, property, security, availability, or reputation of OneOh Cloud, our users, upstream providers, payment processors, or the public. (d) Prevent fraud, network abuse, security incidents, or illegal activity. We are not required to contest any legal request or third-party complaint on your behalf.
You must not use the Services to infringe copyrights or other intellectual property rights. We may suspend or terminate accounts of users who are repeat infringers or who use the Services to facilitate copyright infringement. Copyright owners or authorized agents may send copyright complaints to support@oneoh.cloud. A complaint should include: (a) A physical or electronic signature of the copyright owner or authorized agent. (b) Identification of the copyrighted work claimed to be infringed. (c) Information reasonably sufficient to identify the allegedly infringing material or activity and, where applicable, its location. (d) Contact information for the complaining party. (e) A statement that the complaining party has a good faith belief that the complained-of use is not authorized by the copyright owner, its agent, or the law. (f) A statement that the information in the notice is accurate and, under penalty of perjury, that the complaining party is authorized to act for the copyright owner. We may forward notices to the affected user, disable access where technically feasible, terminate accounts, or take other action as appropriate under applicable law and our policies.
You must comply with all applicable U.S. and non-U.S. export control, sanctions, anti-boycott, and trade compliance laws, including rules administered by the U.S. Department of the Treasury's Office of Foreign Assets Control and the U.S. Department of Commerce's Bureau of Industry and Security. You represent and warrant that: (a) You are not located in, ordinarily resident in, organized under the laws of, or acting on behalf of any country, region, government, entity, or person subject to comprehensive sanctions or other restrictions that prohibit us from providing the Services. (b) You are not listed on, owned or controlled by a person listed on, or acting on behalf of a person listed on any applicable restricted-party list. (c) You will not use the Services to evade sanctions, export controls, trade restrictions, law enforcement restrictions, or payment risk controls. (d) You will not use the Services for prohibited end uses, including military, weapons, surveillance, nuclear, missile, chemical, biological, or other restricted end uses without all required authorizations. We may screen accounts, block transactions, restrict regions, require additional information, suspend Services, or terminate accounts where we reasonably believe export control, sanctions, trade compliance, or restricted-party risk exists.
The Services may depend on third-party infrastructure, networks, data centers, domain registries, payment processors, software vendors, API providers, AI model providers, security vendors, and other service providers. Third-party services may be subject to separate terms, policies, limits, availability, and fees. We are not responsible for third-party services, third-party content, third-party websites, third-party networks, or third-party provider failures, except to the extent required by applicable law or expressly stated in a separate written agreement signed by us. If a third-party provider requires us to suspend, restrict, or terminate your use, or if your use violates a third-party provider's acceptable use rules, we may take action as needed to protect the Services and our provider relationships.
We and our licensors retain all rights, title, and interest in the Services, websites, software, dashboards, APIs, documentation, designs, trademarks, trade names, logos, infrastructure, technology, know-how, and other intellectual property. These Terms grant you only a limited, revocable, non-exclusive, non-transferable right to access and use the Services in accordance with these Terms and your applicable plan. You may not copy, modify, reverse engineer, decompile, sell, lease, sublicense, or create derivative works from the Services except as permitted by law or with our written permission. If you provide suggestions, ideas, requests, bug reports, or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without compensation or obligation to you.
You may stop using the Services at any time and may cancel renewal of paid plans through the available account controls or by contacting support@oneoh.cloud. We may suspend, restrict, or terminate your access to all or part of the Services immediately if we reasonably believe: (a) You violated these Terms or any applicable policy. (b) Your account, payment method, traffic, workload, or conduct creates legal, security, network, payment, sanctions, provider, or reputation risk. (c) You failed to pay amounts when due. (d) Your use may harm OneOh Cloud, other users, upstream providers, payment processors, third parties, or the public. (e) We are required or requested to do so by law, court order, regulator, payment processor, upstream provider, or other competent authority. Upon termination, your right to access the Services ends immediately. You remain responsible for all fees incurred before termination. Sections that by their nature should survive termination will survive, including payment obligations, acceptable use restrictions, privacy-related provisions, intellectual property rights, disclaimers, limitations of liability, indemnification, governing law, and dispute-related provisions.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, ONEOH CLOUD DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AVAILABILITY, SECURITY, ACCURACY, AND RELIABILITY. We do not warrant that the Services will be uninterrupted, error-free, secure, anonymous, untraceable, compatible with all websites or applications, available in all jurisdictions, free from blocking or throttling by third parties, or suitable for any particular legal, business, security, privacy, compliance, or technical purpose. Some jurisdictions do not allow certain disclaimers. In those jurisdictions, the disclaimers apply to the greatest extent permitted by law.
TO THE FULLEST EXTENT PERMITTED BY LAW, ONEOH CLOUD AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, SUPPLIERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, CONTENT, OR USE; SERVICE INTERRUPTION; SECURITY INCIDENTS; UNAUTHORIZED ACCESS; LOSS CAUSED BY THIRD-PARTY SERVICES; OR CLAIMS ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) USD $100. The limitations above apply regardless of legal theory, whether based in contract, tort, negligence, strict liability, statute, or otherwise, and even if a remedy fails of its essential purpose. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
You agree to defend, indemnify, and hold harmless OneOh Cloud and its members, managers, officers, employees, contractors, affiliates, licensors, suppliers, and service providers from and against any claims, demands, actions, damages, losses, liabilities, judgments, fines, penalties, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to: (a) Your use or misuse of the Services. (b) Your violation of these Terms, applicable law, or third-party rights. (c) Customer Content, traffic, workloads, configurations, or instructions provided by you. (d) Fraud, abuse, chargebacks, payment disputes, or misrepresentations associated with your account. (e) Disputes between you and any third party related to your use of the Services. We may assume exclusive control of any matter subject to indemnification, and you agree to cooperate with our defense.
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles. Except where prohibited by applicable law, you and OneOh Cloud agree that any dispute, claim, or proceeding arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Wyoming, and each party consents to personal jurisdiction and venue in those courts. Nothing in these Terms prevents either party from seeking temporary, preliminary, or permanent injunctive relief in any court of competent jurisdiction to protect intellectual property, confidential information, network security, or service integrity.
We may update these Terms from time to time. When we make material changes, we will update the effective date and provide notice through the website, account interface, email, or another reasonable method. Changes take effect when posted or on the later effective date stated in the notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms. If you do not agree to updated Terms, you must stop using the Services and cancel any renewing plan before the next renewal date.
These Terms, together with the Privacy Policy, applicable plan terms, checkout disclosures, service orders, and any written agreements signed by us, constitute the entire agreement between you and OneOh Cloud regarding the Services. If any provision is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid or unenforceable provision will be enforced to the maximum extent permitted by law. Our failure to enforce any provision is not a waiver. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, change of control, or operation of law. Nothing in these Terms limits any non-waivable consumer, payment, privacy, or statutory rights you may have under applicable law. The English version of these Terms controls to the extent of any conflict with a translation.
These Terms of Service apply to the VPN proxy and AI access services provided by OneOh Cloud LLC. In case of any inconsistency between the English and Chinese versions, the English version shall prevail.