Effective Date: March 13, 2026
Company Name: OneOh Cloud LLC
Address: 1021 East Lincolnway #7001, Cheyenne, WY 82001-4851, USA
State of Registration: Wyoming, USA
Contact: support@oneoh.cloud
Effective Date: March 13, 2026
These General Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and OneOh Cloud LLC ("OneOh Cloud," "we," "us," or "our"), a Wyoming limited liability company. These Terms govern your access to and use of all services, products, websites, and software provided by OneOh Cloud (collectively, "Services"). By accessing or using any of our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, you must not access or use our Services.
OneOh Cloud is a technology company providing a broad range of internet and software services, including but not limited to: a) VPN & Proxy Services: Encrypted proxy and VPN tunnels using protocols such as VMess, VLESS, Shadowsocks, and Trojan, designed to protect user privacy, secure internet communications, and bypass geographic restrictions. b) AI API Access Services: Managed access to large language model (LLM) capabilities via a hosted API endpoint, supporting AI-assisted workflows, text generation, and intelligent automation. c) Virtual Private Server (VPS) Hosting: Dedicated virtual compute resources including CPU, memory, and storage, suitable for running applications, websites, development environments, and other workloads. d) Software as a Service (SaaS): Cloud-hosted software applications delivered over the internet on a subscription basis, accessible without local installation. e) Platform as a Service (PaaS): Development and deployment platforms providing runtime environments, databases, middleware, and developer tools, enabling customers to build, test, and deploy applications without managing underlying infrastructure. f) Custom Software Development: Tailored software design, development, testing, and delivery services based on agreed project scopes, including web applications, mobile applications, APIs, backend systems, and enterprise software solutions. g) Technical Consulting & Internet Services: Professional consulting, system architecture design, technical support, maintenance, integration services, and other internet-related professional services. The specific Services available to you will be described in your account interface, service order, or project agreement. We may add, modify, or discontinue Services from time to time and will endeavor to provide reasonable notice of material changes.
To access certain Services, you must create an account ("Account") with OneOh Cloud. You agree to: a) Provide accurate, complete, and current registration information. b) Maintain and promptly update your account information to keep it accurate and complete. c) Keep your account credentials confidential and not share them with third parties. d) Be solely responsible for all activities that occur under your Account. e) Notify us immediately at support@oneoh.cloud if you suspect any unauthorized use of your Account. We reserve the right to suspend or terminate any Account that violates these Terms, engages in fraudulent activity, or poses a risk to the security or integrity of our Services or other users.
When you engage OneOh Cloud for custom software development services, the following additional terms apply: Project Scope and Agreements: All custom development engagements are governed by a separate Statement of Work (SOW) or Project Agreement that defines the project scope, deliverables, timeline, and pricing. In the event of any conflict between these Terms and a specific SOW, the SOW shall prevail with respect to that project. Change Requests: Any changes to an agreed project scope must be submitted in writing. We will evaluate the impact on timeline and cost and provide a revised estimate. Work on changes will commence only after written approval from both parties. Delivery and Acceptance: Upon delivery of project milestones or final deliverables, you have an agreed review period (as specified in the SOW) to test and accept or formally raise defects. If no written objection is raised within the review period, deliverables are deemed accepted. Intellectual Property for Custom Development: Upon full payment of all fees associated with a custom development project, and unless otherwise specified in the applicable SOW, you will own the intellectual property rights to the custom deliverables created specifically for you. We retain ownership of all pre-existing intellectual property, tools, frameworks, libraries, and methodologies used in the project, and grant you a perpetual, non-exclusive license to use them as incorporated in the deliverables. Confidentiality: Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of a custom development engagement.
When you use our VPS or infrastructure services, the following additional terms apply: Acceptable Use of Resources: You are responsible for all workloads, applications, and content hosted on your VPS. You must not use VPS resources to: a) Host or distribute malware, spam, or content that infringes third-party rights. b) Conduct distributed denial-of-service (DDoS) attacks or any form of network abuse. c) Mine cryptocurrency without our express written consent. d) Operate services that violate applicable laws in your jurisdiction or ours. Resource Limits: Each VPS plan includes specified resource allocations (CPU, RAM, storage, bandwidth). Use beyond stated limits may result in throttling, suspension, or additional charges as disclosed in the applicable plan description. Data Responsibility: You are solely responsible for backing up your data. We provide the infrastructure but do not guarantee data recovery in the event of hardware failure, accidental deletion, or other data loss events unless a backup service is explicitly included in your plan. Service Availability: We target a monthly uptime of 99.9% for VPS services. Scheduled maintenance will be communicated in advance whenever possible. Unplanned downtime credit requests may be submitted within 7 days of the incident.
When you use our SaaS or PaaS offerings, the following additional terms apply: Subscription and Access: Access to SaaS and PaaS services is granted on a subscription basis. Your subscription is active as long as your account is in good standing and applicable fees are paid. Platform Modifications: We may update, modify, or discontinue features of our SaaS and PaaS platforms at any time. We will provide reasonable advance notice for material changes that may impact your workflows or integrations. Data Portability: Upon request and within 30 days of account closure, we will provide you with an export of your data in a standard, machine-readable format, where technically feasible. Integration and APIs: If we provide APIs for integration with our SaaS or PaaS services, your use of such APIs is subject to our API usage policies. We reserve the right to rate-limit, modify, or deprecate APIs with reasonable notice.
You agree to pay all applicable fees for the Services as set forth on our pricing page or as specified in your service order or SOW. Unless otherwise specified: a) Subscription fees are billed in advance on the applicable billing cycle (monthly or annually). b) Custom development fees are billed as specified in the applicable SOW (e.g., milestone-based or hourly). c) Fees are exclusive of applicable taxes, levies, or duties, which are your sole responsibility. d) Payment obligations for subscription services are non-cancelable mid-cycle, and fees paid are non-refundable except as stated in our Refund Policy. Late Payments: If payment is not received by the due date: a) We may charge interest at 1.5% per month on overdue amounts. b) We may suspend your access to Services until payment is received. c) You will be liable for reasonable collection costs, including attorneys' fees. Fee Changes: We will provide at least 30 days' advance notice before any fee changes take effect for Services you are currently using.
These Terms commence when you first accept them and remain in effect until all Services are terminated. Termination by You: You may cancel subscription services at any time. Cancellation takes effect at the end of the current billing cycle, and no partial refunds are issued unless stated in our Refund Policy. Termination by Us: We may suspend or terminate your access to Services immediately if: a) You breach these Terms and fail to remedy the breach within 7 days of written notice. b) We reasonably believe your use of the Services poses a security or legal risk. c) We are required to do so by law or court order. Effect of Termination: Upon termination, your right to access and use the Services ends. You must pay any outstanding fees. For custom development projects, termination provisions are governed by the applicable SOW. Survival: Provisions that by their nature should survive termination will do so, including payment obligations, intellectual property rights, confidentiality, disclaimers, limitations of liability, and governing law.
You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations. You must not use the Services to: a) Violate any applicable local, national, or international law or regulation. b) Transmit spam, unsolicited messages, or malicious content. c) Infringe upon the intellectual property rights, privacy, or other rights of any person or organization. d) Distribute malware, ransomware, viruses, or any other harmful code. e) Conduct phishing, social engineering, or identity theft activities. f) Perform unauthorized penetration testing or vulnerability scanning on systems you do not own. g) Circumvent or attempt to circumvent any access controls, authentication mechanisms, or usage limits. h) Engage in any activity that disrupts, degrades, or interferes with the Services or other users' access. i) Resell or sublicense the Services without our prior written consent. Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.
We collect and process personal information as described in our Privacy Policy (available at https://oneoh.cloud/p/privacy-policy), which is incorporated by reference into these Terms. For custom development and consulting engagements, we may process data on your behalf as a data processor. In such cases, the parties will enter into a separate Data Processing Agreement (DPA) if required by applicable law. You are responsible for ensuring that any data you provide to us or process using our Services complies with applicable privacy and data protection laws, including obtaining necessary consents and providing required notices to data subjects.
OneOh Cloud's Intellectual Property: We retain all rights, title, and interest in and to the Services, platforms, tools, frameworks, and all associated intellectual property. These Terms do not grant you any rights to our trademarks, logos, or brand features. Your Content: You retain ownership of any content, data, or materials you upload to or create using the Services ("Your Content"). You grant us a limited, non-exclusive, royalty-free license to host, copy, and process Your Content solely to provide the Services to you. Feedback: If you provide feedback or suggestions about the Services, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you. Third-Party Components: The Services may incorporate open-source or third-party software. Your use of such components may be subject to their respective licenses.
The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, OneOh Cloud disclaims all express or implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that: a) The Services will be uninterrupted, error-free, or free from security vulnerabilities. b) The results obtained from using the Services will be accurate, reliable, or meet your requirements. c) Any defects in the Services will be corrected within a specific timeframe. For custom software development, we warrant that deliverables will materially conform to the agreed specifications at the time of delivery. Your sole remedy for a breach of this warranty is for us to correct non-conforming deliverables within a reasonable time. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.
To the fullest extent permitted by applicable law, in no event shall OneOh Cloud or its affiliates, officers, employees, or suppliers be liable for: a) Any indirect, incidental, special, consequential, or punitive damages. b) Loss of profits, revenue, data, business opportunities, or goodwill. c) Damages arising from unauthorized access to or alteration of your data or systems. d) Damages caused by third-party services, integrations, or content. These limitations apply regardless of the legal theory under which such damages are claimed, and regardless of whether OneOh Cloud has been advised of the possibility of such damages. Our total aggregate liability to you for any and all claims arising under these Terms shall not exceed the greater of: (a) the total fees you paid to us in the twelve (12) months preceding the claim, or (b) USD $100. Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.
You agree to indemnify, defend, and hold harmless OneOh Cloud and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to: a) Your use of or inability to use the Services. b) Your violation of these Terms or any applicable law or regulation. c) Your Content, including any infringement of third-party intellectual property, privacy, or other rights. d) Any misrepresentation or fraudulent information you provide. e) Any dispute between you and a third party related to your use of the Services. We reserve the right to assume exclusive control of the defense of any matter subject to indemnification by you, at our own cost, in which case you agree to cooperate with our defense.
We may update these Terms from time to time to reflect changes in our Services, business practices, or applicable law. We will notify you of material changes by: a) Posting the updated Terms on our website and updating the "Effective Date." b) Sending an email notification to your registered address at least 30 days before material changes take effect. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you disagree with any changes, your sole remedy is to stop using the Services and close your account.
Governing Law: These Terms are governed by and construed in accordance with the laws of the State of Wyoming, USA, without regard to conflict of law principles. Dispute Resolution: We encourage you to contact us first at support@oneoh.cloud to resolve any dispute informally. Most concerns can be resolved quickly and amicably. Jurisdiction: If informal resolution fails, any legal action or proceeding shall be brought exclusively in the state or federal courts located in Cheyenne, Wyoming, USA. You consent to personal jurisdiction in these courts. Waiver of Class Actions: Disputes must be resolved on an individual basis. You waive the right to participate in class actions, class arbitrations, or representative proceedings. Limitation on Claims: Any claim arising out of or relating to these Terms must be brought within one (1) year of the date the cause of action accrues, or it is permanently barred.
Entire Agreement: These Terms, together with any applicable SOW, DPA, or other agreements referenced herein, constitute the entire agreement between you and OneOh Cloud with respect to the Services, and supersede all prior agreements, representations, or understandings. Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect. Waiver: Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision. Assignment: You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets. Force Majeure: We are not liable for delays or failures to perform due to causes beyond our reasonable control, including natural disasters, government actions, pandemics, power failures, internet disruptions, or acts of war or terrorism. Relationship of Parties: The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship. Contact Information: For questions, notices, or requests related to these Terms, please contact us at support@oneoh.cloud or at the address listed above.
This Agreement applies to the VPN proxy and AI access services provided by OneOh Cloud LLC. In case of any inconsistency between the English and Chinese versions, the English version shall prevail.